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Shipping & Returns

Shipping and complete your order:

First select your area

Zone 1 : BE,DE,,FR,LU
Zone 2 : AT,DK,ES,IE,GB,IT,MC,SE,PT
Zone 3 : BG,CY,CZ,EE,FI,GR,HU,IC,LT,LV,MT,PL,SK,SI,RO
Zone 4 : BA,CH,GI,HR,LI,MK,NO,SM
Zone 5 : AR,AU,BR,CA,CN,IC,IL,JP,MT,NZ,RU,TR,UA,US,ZA



Zone 1 = 9,00 Euro
Zone 2 = 12,50 Euro
Zone 3 = 22,50 Euro
Zone 4 = 29,50 Euro 
Zone 5 = 40,00+ Euro

Prices are based up to approx 3 kgs(more or less except large size boxes will be quoted) 
Above 3kgs we will contact you to give you our best quotation.

We own the right to cancel the order if freight is out of proportion.


Then select your way of payment.

Payments;
Prepayments can be made to our bank account.
ING Amsterdam Holland
Account and IBAN: NL92INGB0006293567 
BIC: INGBNL2A
Roukama Motorparts VOF
Ordernumber xxxxxxxxxxxxx

Credicards:
Thru the site at Paypal(just follow directions) if by any way you missed the payment; just go to Paypal and make the payment to henk@roukama.com with the order number.

Shipping:
We work with Dutch PostNL and FEDEX, it could take aprox. 3 to 5 business days to complete your order.(EU)

Returns 
If you need to return an item(NO ELECTRIC PARTS), call or email for a return authorization. All returns require prior aurthorization and must be returned in the original condition. Returns shall be done within 10 Business days of invoice. All returned items may be subject to quality acceptance testing.
We cannot except modified items on a return basis. In the event items to be returned were ordered incorrectly or no longer are needed, you will be subject to a 25% restocking fee. Your package should be insured and freight prepaid. Reimbursement will be made by the original method of payment, after receipt, inspection and acceptance of item.
Shipping and handling charges are not refundable



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